Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Troubleshooting Smart Software Analytics
This section includes:
To check if SSA works properly, perform the following:
- Check if the SSA service is still running.
- Check the log files for errors.
- Monitor <SSA_Install_Dir>\ssa-server\ssa\data\runtime\scanFile folder against accumulated files, which indicate that error occurs.
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If SSA does not work, restart the SSA service. Then, SSA will reload all SAI files.
If SSA still fails to work normally after you restart the SSA service, it is possible that some SAI files are corrupted and a reset is needed.
Restarting the SSA service could solve most problems. But if any SAI file is corrupted, you will need to reset SSA.
To reset SSA, follow these steps:
- Delete all runtime folders.
- Clean <SSA_Install_Dir>\ssa-server\ssa\data\report if you do not need the report information.
- Back up the user SAI files and only leave Master SAI files under SSA_Install_Dir\ssa-server\ssa\data\masterSAI.
- Restart the SSA service.
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Re-import all user SAI files. For details, see
Note In addition to uploading the SAI files to SSA server using SSA UI on CMS UI, you can also manually copy back the user SAI files into <SSA_Install_Dir>\ssa-server\ssa\data\masterSAI. But you need to restart the SSA service after doing so.
Overtime Issues Occur When SSA Runs
Check the Date and Time settings on the machines where SSA server, UCMDB server and CMS UI are deployed. Make sure that these settings are consistent with each other. Otherwise, there might be overtime issues when SSA runs.
We welcome your comments!
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