Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Configuration Management System (CMS)2018.08

Use > Modeling > Modeling > IT Universe Manager > How to Check the Network Availability of an Inventory CI

How to Check the Network Availability of an Inventory CI

As a discovery administrator, you might often need to perform troubleshooting of network connection issues and/or credential related issues. This section explains how to use the network ping options available in the new Check Network Availability dialog box to troubleshoot network connection issues and/or credential related issues against an inventory CI in IT Universe Manager.

Note

This feature is available for the Node type inventory CIs only.
To use this feature, you need to have the Run Discovery and Integration and the Check Network Availability permissions. The out-of-the-box Discovery and Integrations Admin role has these required permissions by default.

Prerequisites

To use this feature, you need to have the Run Discovery and Integration and the Check Network Availability permissions. The out-of-the-box Discovery and Integrations Admin role has these permissions by default.

If you want to assign these permissions to a custom role (say, IT Administrator), do the following:

Note This step is performed by the system administrator.
1. Log in to UCMDB and go to Security > Roles Manager > Roles.
2. Select a role for which you want to assign the required permissions.
  
  You may need to create one if you do not have such a role. In this case, IT Administrator is created and selected.
3. In the Resources tab of the IT Administrator window, select CIT Menu Items in the Resource Types pane, select Node in the Resources pane, and then select Check Network Availability in the Available Actions pane and move it the Selected Actions pane.
4. Go to the General Actions tab of the IT Administrator window, select Run Discovery and Integration in the Available Actions pane and move it the Selected Actions pane.
Check the Network Availability of an Inventory CI

To check the network availability of an inventory CI of the Node type,
1. In UCMDB, go to Modeling > IT Universe Manager.
2. In IT Universe Manager, search for Node type inventory CIs.
3. Select a CI of your interest from the returned result, and then right-click the inventory CI in the map and select Actions > Check Network Availability from the shortcut menu.
4. Click a desired icon and provide necessary values in order to perform a network ping.
  - IP Ping. Displays the IP Ping Settings dialog box, which enables you to specify the necessary values to perform a network IP ping.
    - IP Address. Select the IP address of your target node (in IPv4 or IPv6 format) from the drop-down list of available IP addresses. You can also manually enter the IP address (in IPv4 or IPv6 format) of a target node.
    - Probe. Select a probe from the drop-down list of connected probes to perform IP ping.
    - Ping Times. Number of attempts for the selected probe to perform IP ping. Default value: 4.
    - Timeout (ms). Frequency (in milliseconds) that the selected probe shall try to perform IP ping. Default value: 60,000 (ms).
  - Ping with UD Agent. Displays the UD Agent Ping Settings dialog box, which enables you to specify the necessary values to perform a network ping with UD agent.
    - IP Address. Select an IP address from the drop-down list of available IP addresses. You can also manually enter the IP address (in IPv4 or IPv6 format) of a target node.
    - Credential. Click to open the Choose Credential dialog box, which enables you to select an existing credential for the probe to use. By default all credentials available for the selected protocol type are selected.
      
      If there is no existing credential, click to create one.
    - Probe. Select a probe from the drop-down list of connected probes to ping with UD agent.
    - Timeout (ms). Frequency (in milliseconds) that the selected probe shall try to ping with UD agent. Default value: 60,000 (ms).
  - Ping with SNMP. Displays the SNMP Ping Settings dialog box, which enables you to specify the necessary values to perform a network ping with SNMP.
    - IP Address. Select an IP address from the drop-down list of available IP addresses. You can also manually enter the IP address (in IPv4 or IPv6 format) of a target node.
    - Credential. Click to open the Choose Credential dialog box, which enables you to select an existing credential for the probe to use. By default all credentials available for the selected protocol type are selected.
      
      If there is no existing credential, click to create one.
    - Probe. Select a probe from the drop-down list of connected probes.
    - Timeout (ms). Frequency (in milliseconds) that the selected probe shall try to ping. Default value: 60,000 (ms).
5. Click OK to perform the network ping.
  
  UCMDB server dispatches an ad hoc task to the selected probe, and the probe will ping the target node.
6. The result pane displays the ping result.
  
  For IP Ping, the result is the output of the ping command.
  
  For Ping with UD Agent or Ping with SNMP, the result is either success or failure. An error message follows when the network ping fails.

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