Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Universal CMDB Browser11.0

Use > UCMDB Modules > Smart Software Analytics > Troubleshoot > Troubleshooting Smart Software Analytics

Troubleshooting Smart Software Analytics

This section includes:

Is My SSA working
How to Reset SSA
Overtime Issues Occur When SSA Runs

Is My SSA Working

To check if SSA works properly, perform the following:

Check if the SSA service is still running.
Check the log files for errors.
Monitor <SSA installation directory>\ssa-server\ssa\data\runtime\scanFile folder against accumulated files, which indicate that error occurs.
If SSA does not work, restart the SSA service. Then, SSA will reload all SAI files.

If SSA still fails to work normally after you restart the SSA service, it is possible that some SAI files are corrupted and a reset is needed.

How to Reset SSA

Restarting the SSA service could solve most problems. But if any SAI file is corrupted, you will need to reset SSA.

To reset SSA, follow these steps:

Delete all runtime folders.
Clean <SSA installation directory>\ssa-server\ssa\data\report if you do not need the report information.
Back up the user SAI files and only leave Master SAI files under SSA installation directory\ssa-server\ssa\data\masterSAI.
Restart the SSA service.
Re-import all user SAI files. For details, see How to Upload SAI Files to SSA.

Note In addition to uploading the SAI files to SSA server using SSA UI on UCMDB Home, you can also manually copy back the user SAI files into <SSA installation directory>\ssa-server\ssa\data\masterSAI. But you need to restart the SSA service after doing so.

Overtime Issues Occur When SSA Runs

Check the Date and Time settings on the machines where SSA server, UCMDB server and UCMDB Browser are deployed. Make sure that these settings are consistent with each other. Otherwise, there might be overtime issues when SSA runs.

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