Configure a Direct Link to Service Manager for a Selected Problem, Incident, or Change Request

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

In UCMDB, go to Administration > Infrastructure Settings Manager > UCMDB Browser settings.

In the Name column, choose Service Manager application URL for problem CIs.

In the Value column, enter the Service Manager URL. Ensure that you enter the correct Service Manager IP address or hostname and the correct port number. The URL must contain the element {$PROBLEM_ID} for a Problem, {$INCIDENT_ID} for an incident, or {$RFC_ID} for a change request. This element is replaced with the actual ID at runtime.

For example:

http://10.0.0.1:8080/webtier-9.30/index.do?ctx=docEngine&file=rootcause&query=id%3D%22{$PROBLEM_ID}%22

Click Save