Integration > Configure a Direct Link to Service Manager for a Selected Problem, Incident, or Change Request

Configure a Direct Link to Service Manager for a Selected Problem, Incident, or Change Request

  1. In UCMDB, go to Administration > Infrastructure Settings Manager > UCMDB Browser settings.
  2. In the Name column, choose Service Manager application URL for problem CIs.
  3. In the Value column, enter the Service Manager URL. Ensure that you enter the correct Service Manager IP address or hostname and the correct port number. The URL must contain the element {$PROBLEM_ID} for a Problem, {$INCIDENT_ID} for an incident, or {$RFC_ID} for a change request. This element is replaced with the actual ID at runtime.

    For example:

    http://10.0.0.1:8080/webtier-9.30/index.do?ctx=docEngine&file=rootcause&query=id%3D%22{$PROBLEM_ID}%22

  4. Click Save .