View Request Details

In the Request Details view, some service offerings display the initial price of the subscription and the recurring fee for the subscription, and some service offerings do not display these prices. Your Consumer Organization Administrator configures the option to show or hide this pricing information in Marketplace Portal views. Depending on the configuration setting, these prices will or will not display in several views within the Marketplace Portal, such as Browse Catalog, Browse Catalog Details, Request Details, and Request Confirmation. As a best practice, your Consumer Organization Administrator might want to hide these prices if they will be used for department bill back purposes. For more information, see the CSA Management Console Help.

The Request Details view displays the following information about the request you selected:

• The image represents the service offering for which the request was created.
• The name of the subscription for which the request was created. If the request is for a modification to a subscription and the modification includes a change to the subscription name, this is the new name of the subscription.
• The initial price and the recurring price of the subscription.
• Below the name of the subscription is the name of the service offering.
• Below the name of the service offering is the status that indicates and whether it has been approved.
• Checkout information, such as the subscription name, group ownership, and the subscription term.
• Detailed pricing information for the initial subscription price and its recurring price.
  • Scroll down to Price Breakdown and then click Expand .

    4 Show Pricing Details: By default, the number of units, the type of unit (such as a flat cost), and the cost for each unit that corresponds to the initial price and recurring price of the subscription do not display in views throughout the Marketplace Portal, such as Browse Catalog, Browse Catalog Details, Requests, Request Details, and Request Confirmation. To support a common use case, detailed subscription pricing fees are hidden because they are typically used for department bill back purposes. Click Show Pricing Details to display all hidden subscription pricing fees.

    6 Hide Pricing Details: If you clicked Show Pricing Details, the number of units, the type of unit (such as a flat cost), and the cost for each unit that corresponds to the initial price and recurring price of the subscription display in views throughout the Marketplace Portal, such as Browse Catalog, Browse Catalog Details, Requests, Request Details, and Request Confirmation. To hide these detailed subscription pricing fees, click Hide Pricing Details.

To view request details:

1. In the Dashboard, in the More Actions section, select the My Orders tile to open the Requests view.

   By default, all requests are displayed by date order, with the newest requests listed first. This list includes subscription names.

2. Scroll up or down the list to browse requests.

3. When you find a request that you are interested in, select the name of the request to display the Request Details view. This view displays the service request name and a brief description, group ownership, the subscription term, attached documents, and a cost breakdown of configuration selections.
4. (Optional) If you want to delete this service request, select the trashcan icon .
5. (Optional) If you want to place another order for this service, click Reorder Service.