Use > Marketplace Portal > Subscriptions > Manage User's Subscriptions

Manage User's Subscriptions

As an authorized Consumer Business Manager, you can manage all user's subscriptions in your organization.

In manager mode, you can perform actions on a subscription on behalf of the original subscriber, such as:

  • Modify, cancel, or delete a user's subscription.
  • Go to the Request Details view to review information about the user's original subscription request.
  • Go to the My Service Details view to review information about the offering that fulfills the service, including service components and service topology.
  • Review the subscription history and notifications for a user's subscription.

To manage a user's subscriptions in your organization:

  1. In the Dashboard, in the Administration section, select the Manage User Subscriptions tile to open the User Lookup view.

    The User Lookup view lists all users in your organization. By default, all users in an organization are displayed in alphabetical order. Use the Search tool to find a certain user by name.

  1. In the User Lookup view, select a user whose subscriptions you want to manage. The service offerings that the selected user subscribes to display in the Subscriptions view. In the Subscriptions view:

    • The user account name that you are managing subscriptions on behalf of displays below your management mode account name .
    • Click the close icon next to the user account name to exit management mode for that user and return to the Dashboard.
  2. When you find a subscription want to manage, select its icon or name to display the Subscription Details view.
  3. In the Subscriptions Details view, select an action you want to perform on this subscription, on behalf of its user, such as View Request, View Linked Service, Modify Subscription, Cancel Subscription, and Delete Subscription.