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Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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You are here: Basics > Service Management overview > Supported operating systems, browsers, and devices
Supported operating systems, browsers, and devices
Service Management supports the following:
| Platform (Operating system or device) | Version (browser or device OS) |
|---|---|
| Windows 10 |
Edge (public releases 20.10240 and 25.10586 were tested) |
| Internet Explorer 11 | |
| Chrome - latest version | |
| Windows 7 and 8 (not RT) | Internet Explorer 10, and 11 |
| Chrome - latest version | |
| Firefox - latest version | |
| Firefox ESR - All versions supported by Firefox | |
| Apple iPad 9.7" | Safari |
| Samsung Galaxy Tab & Galaxy Note | Chrome - latest version |
Note
- A reference to the latest version means the latest version available in general release at the publication of these Release Notes.
- When working on a tablet:
- The People module is the only module available under Administration.
- Service Management is only supported in landscape mode.
Other operating systems, browsers, and devices
In addition to the supported operating systems, browsers, and devices, use of the following is safe, and neither harms Service Management nor the device. There may be display issues, or lack of usability. To report an issue about any of the listed browsers or devices, first reproduce it on a supported browser and device.
| Platform (operating system or device) | Version (browser or device OS) |
|---|---|
| Windows 7 and 8 (not RT) | Chrome - the two versions prior to the latest version |
| Firefox - the two versions prior to the latest version | |
| Windows 8 RT | Internet Explorer 10, only for the Self-Service Portal |
| Mac OS 10.8 and later | Chrome - two latest versions |
| Firefox, only for the Self-Service Portal | |
| Android tablets running Android version 4.0 and later | Chrome - latest version and the two prior major versions |
| Android smartphones running Android version 4.0 and later | Chrome - latest version and the two prior major versions, only for the Self-Service Portal |
| HP Slate | Chrome - latest version and the two prior major versions, only for the Self-Service Portal |
| iPhone, and iPad mini | Safari, only for the Self-Service Portal |
