Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management

You are here: Build > Change Management > Task notification rules

Task notification rules

Service Management sends an email notification to designated users when a business rule triggers a notification event. The following sections describe the out-of-the-box notifications for tasks.

All task processes

Comment added

Template	Recipients	Content	Notes
New comment added	Change owner Reported by person All commenters	Record title ID	Confirmation of new comment

Approval task processes

After a change

Template	Recipients	Content	Notes
Notification template for pending approval task with email integration	Assignee Active delegates	Record title ID	Email integration is enabled.
Send person a notification that an approval task is pending	Assignee Active delegates	Record title ID	Email integration is off.

After a record is in the Pending phase for 24 hours

Template	Recipients	Content	Notes
Notification template for pending approval task reminder with email integration reminder	Assignee Active delegates	Record title ID	Email integration is enabled.
Send person a reminder that an approval task is pending	Assignee Active delegates	Record title ID	Email integration is off.

After a record is in the Pending phase for 72 hours

Template	Recipients	Content
Send manager a reminder that an approval task is pending	Manager of assignee	Record title ID

Automatic task processes

Review phase - after change

Template	Recipients	Content
Send task assigned to review by person notification	Assignee	Record title ID

Manual task processes

After a change

Template	Recipients	Content
Send task assigned to person notification	Assignee	Record title ID
Send task assigned to group notification	Group	Record title ID

After a record is in a metaphase (other than Done) for 48 hours

Template	Recipients	Content
Send person a reminder that a task is pending	Assignee	Record title ID Time task was created

After a record is in a metaphase (other than Done) for one week

Template	Recipients	Content
Send manager a reminder that a task is pending	Manager of assignee	Record title ID Time task was created Employee name

Connect

IT Service Management blog

Service Management Automation X Suite Community

Service Management Automation X Discussions and Q&A

Learn

Service Desk Solutions

Service Management Automation X Learn Site

Software Support Online

Software Education Services

Contact

Send Help Center feedback

Submit Service Request

View Service Requests

Last updated 10 April 2016