Scheduling changes
Service Management keeps details of the scheduling in each change record. You can view the details:
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In the change record. Click the Schedule tab. For more information, see How to edit a change record.
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In the Change Calendar. Point to the change in the left pane and click the Scroll to change button
. For more information, see How to view the Change Calendar.
Change scheduling standards
Service Management monitors how each change complies with the following standards:
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The schedule for a change should be in a maintenance time period (or "window.")
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The schedule for a change should not be in a blackout time period (or "window.")
Change scheduling breaches
If a change breaches the change scheduling standards, Service Management displays the relevant information in the following parts of the UI:
Change record
| Breach | Change | User interface | Display |
|---|---|---|---|
| Change is not scheduled in a maintenance window. | Not approved | Top right of change record page |
|
| Plan and execute tab, Change schedule section | Breach status: Outside of maintenance window | ||
| Approved | Top right of change record page |
|
|
| Plan and execute tab, Change schedule section | Breach status: Breached and approved | ||
| Change is scheduled in a blackout window. | Not approved | Top right of change record page |
|
| Plan and execute tab, Change schedule section | Breach status: Inside blackout window | ||
| Approved | Top right of change record page |
|
|
| Plan and execute tab, Change schedule section | Breach status: Breached and approved |
Note
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You can click the icon to display information about the breach, and a link to the Change Calendar.
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When viewing change records in the list view, if a change is in breach, the appropriate message also displays in the right pane preview of the current record.
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If at the time of creation of a change record, there is no active maintenance time period and no active blackout time period, Service Management disables the display of the breach icons.
Change Calendar
| Breach | Change | User interface | Display |
|---|---|---|---|
| Change is not scheduled in a maintenance window. | Not approved | Change list in left pane: |
|
| Change representation in main pane: | |||
| Approved | Change list in left pane: |
|
|
| Change representation in main pane: | |||
| Change is scheduled in a blackout window. | Not approved | Change list in left pane: |
|
| Change representation in main pane: | |||
| Approved | Change list in left pane: |
|
|
| Change representation in main pane: |
Note
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For more information about how to view information about maintenance and blackout windows in the Change Calendar, see Time periods in How to view the Change Calendar.
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If there is no active maintenance time period and no active blackout time period, Service Management disables the display of the breach icons.
