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HPE Propel adapter

Service Management provides an adapter for integration with HPE Propel. The adapter enables you to aggregate offerings from Service Management in Propel and create requests based on an aggregated offering. The created requests will be synced with Service Management.

ClosedDownload and install the Propel adapter

To download the adapter:

  1. From the Main menu, select Administration > Utilities > Integration > Endpoints.
  2. On the right, under Download center, locate Propel and click the download link.

  3. Select the location to save the adapter zip file and click Save.

To install the adapter in HPE Propel:

  1. Unzip the downloaded adapter zip file. It contains the following files:

    • sx-adapter-saw.jar

    • content-saw-case-exchange.jar

    • content-saw-r2f.jar

  2. To upload the first file, access the HPE Propel instance. Under the opt/hp/propel/sx/WEB-INF/lib directory, locate the sx-adapter-saw-${version}.jar file.
  3. Delete sx-adapter-saw-${version}.jar and copy sx-adapter-saw.jar from the unzip adapter file directory.
  4. Restart the application by connecting to the HPE Propel instance and enter the following command: service jetty-sx restart.
  5. The last two files can be uploaded from the HPE Propel user interface. Log in to HPE Propel using a provider tenant, for example https://propel-test.hpeswlab.net:9000/org/provider.
  6. Click the Content management icon.
  7. Click the Upload New Content Pack button at the top of the page and upload the files one by one. After each successful upload, a success message is displayed.

To verify the adapter installation:

  1. Log in to HPE Propel using a consumer tenant, for example https://propel-test.hpeswlab.net:9000/org/consumer.

  2. Select the Suppliers module. Click the Add Supplier button and enter values for some fields, for example:

    • Display name = SAW Instance
    • Backend System Type = SAW
    • Endpoint = https://mytenant.saas.hpe.com
    • SAW tenant = 49034721941
    • select R2F enabled
    • select Ticketing enabled
    • Login name = my.user@hpe.com
    • Password = _83yx774b1p9

    Click the Create button to add the supplier.

  3. Go back to the home page, and select the Catalog Connect module. Click the Add Aggregation button and enter values for some fields, for example:

    • Name = SAW service
    • Supplier = SAW instance
    • Offering Type = Service Offering

    • Query Filter = Service.DisplayLabel='PC Accessories Service' and DisplayLabel startswith('Request new')

    Click the Save button to save the aggregation.

  4. Go back to the home page, and select the Catalog Items module. Select SAW Service (the category we just created) and click one of the items to view its details. Then click the Publish button to publish the item.

  5. Go back to the home page, and select the Shop module. Select the item you just published, and then click Configure > Order Now > Submit (Configure is relevant only when the aggregated offering contains user options). If the order number appears on the page, the installation was successful and the adapter is working properly.