How to edit a form

You can add a Service Management field to a form. To add a field:

1. Select the section of the form where you want the field to appear.

2. Click Add field.

   The Select fields dialog box appears. This displays the fields belonging to the record type. For more information about fields, see Fields, and Generic relationship fields.

3. Click each field you want to add. (Click again to cancel your selection.)

   Note  

   • You can select more than one field.

   • The number of fields you select, and the section of the form, appear at the bottom of the dialog box.

   • You can change the section of the form, using the drop-down.

4. Click Done.

   The selected fields appear in the form. You may now edit the fields.

5. Click Save.

6. If you want to add more fields to another section, click Add and continue the selection.

You can edit a field in a form. To edit a field:

1. Select the field.

   The field properties appear in the right pane.

2. Edit the properties as required.

   Property	Description
   Name	The name of the field.
   Display name	The label of the field that Service Management displays in the user interface. To edit: Type the name in the box in the right pane. Click the ellipsis button to select a different language.
   Type	The field type. This is read-only.
   Editor	The type of editor available for the user to edit the field contents. For the following field types, Service Management automatically populates this property as follows: Field type Editor SMALL_TEXT TextBox LARGE_TEXT TextArea ENUM DropDownList ENUM_SET MultiDropDownList BOOLEAN CheckBox ENTITY_LINK EntityPicker DOUBLE NumericTextBox PERCENTAGE Percentage IMAGE Image For the following field types, you can select the editor type from the drop-down list: Field type Editor options MEDIUM_TEXT TextBox. Text is displayed on a single line. TextArea. Text is displayed on multiple lines. RICH_TEXT RichEditor. Text can be displayed in HTML. TextArea. Text is displayed in plain text. DATE DatePicker. Select a date from the calendar. DateTimePicker. Select a date and time from the calendar. INTEGER DurationPicker. Select a duration from the drop-down list. IntegerTextBox. Enter an integer. Note The value range for INTEGER field type is -2147483647 to 2147483647. URL TextBox. Text is displayed on a single line. Link. Text is displayed on a single line. Click URL button to open a browser window. DATE_TIME DatePicker. Select a date from the calendar. DateTimePicker. Select a date and time from the calendar. EMAIL TextBox. Text is displayed on a single line. Email. Text is displayed on a single line. Click Email button to open a new email message.
   Size	The width of the space available to type in field contents. Service Management automatically populates this property based on the field type. The available sizes are: Medium. A field with a size of medium displays in half the width of the form. Large. A field with a size of large displays in the whole width of the form.
   Index	The order of the field in the contents of the form. A field with an index of 1 is first in the form, and so on. To change the order of the field: Select the field. Click Move up or Move down (as appropriate) in the right pane.
   Start on a new line	If selected, the user interface displays this field at the start of a new line in the form.
   Precision	The lowest unit of time displayed for a field using the DurationPicker Editor. For example: If you select Minutes, the editor displays days, hours, and minutes. If you select Hours, the editor displays months, days, and hours.

3. Click Save.

You can add an association to a form. Each association is a self-contained section. You may not add anything else to a section with an association.

To add an association:

1. Select the section of the form where you want the association to appear.

2. Click Add association.

   The Select associations dialog box appears. This displays the available associations.

3. Click each association you want to add. (Click again to cancel your selection.)

   Note You can select more than one association.

4. Click Done. The selected associations appear in the form.

5. Click Save.

You can add a section to a form. To add a section:

1. Click Add section.

   The section appears at the bottom of the form, with the properties in the right pane.

   You can move the section by changing the order in the form. See Change the order of a field or section.

2. Edit the section properties as required.

   Property	Description
   Name	The name of the section. Caution The name of the section must be in upper camel case. For example: GroupData.
   Header	The display name of the section. To edit: Type the name in the box in the right pane. Click the ellipsis to select a different language.
   Expanded	If selected, on loading the form, the user interface displays this section fully expanded.
   Hide header	If selected, the section is not visible in the user interface.

3. Click Save.

You can edit the section of a form. To edit a section:

1. Select the section.

   The section properties appear in the right pane.

2. Edit the section properties as required.

   Property	Description
   Name	The name of the section. Caution The name of the section must be in upper camel case. For example: GroupData.
   Header	The display name of the section. To edit: Type the name in the box in the right pane. Click the ellipsis to select a different language.
   Expanded	If selected, on loading the form, the user interface displays this section fully expanded.
   Hide header	If selected, the section is not visible in the user interface.

3. Click Save.

You can change the order of a field or a section. To change the order:

1. Select the field or section of the form.

2. In the right pane, click Move up or Move down as appropriate.

   The selected field or section moves up or down in the form.

3. Click Save.

You can add an expand and contract control in your form. This displays as More or Less on the form. The user can view or hide those parts of the form below the control by clicking it. To add the control:

1. Select where in the form you want the control to appear.

2. Click Insert More/Less point.

3. Click Save.