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Configuration Comparison

The configuration comparison feature on the Processes and Rules tab enables you to compare the latest out-of-the-box processes and rules with the existing configuration on your system. This feature can be very useful when activating new features or evaluating the level of customization of your system.

To run a comparison between your existing configuration and the latest version of Service Management, click the Standard mode/Comparison mode toggle button on the Processes and Rules tab to display it in Comparison mode. The current rules and processes on your system appear on the left; the latest out-of-the-box rules and processes appear on the right.

Note A user with permission to access the Processes and Rules tab for a record type can also access the configuration comparison feature for that record type.

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