How to configure Service Portal display theme settings

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management provides a default display theme for the Service Portal. You can create a custom display theme to suit your company's look and feel.

For a quick guide describing the basic settings for the portal, see Quick guide to customizing the Service Portal.

Theme Settings page user interface

From the main menu, select Administration > Configuration > Service Portal Settings > Theme Settings.

Interface item	Description
Theme	The theme for the Service Portal that is displayed. By default, the out-of-the-box Standard (default) theme settings are displayed.
Theme selection	Click to display a drop-down list of themes. You may select a previously created theme, or create a theme.
	When you update a setting, you can click Preview to display the change. The setting is only previewed and not saved until you click Save. For more information, see Preview custom theme.
	When you have selected a theme other than the default, click More to display the following options: Rename - select to rename the theme. Delete - select to delete the theme. Enable - select to enable the theme. Only available for selection when the theme is disabled. Disable - select to disable the theme. Only available for selection when the theme is enabled. Set as default - select to set the theme as the default. Only available for selection when the theme is enabled.
Preview custom theme	You can select which part of the Service Portal user interface the theme settings are previewed on.
Settings tab	Area where you define the settings for the theme.
Audience tab	Area where you apply entitlement rules to select the audience for a theme.

For more information about how each field in the editor affects the Service Portal display, see the Service Portal display theme settings below.

Note The default, out-of-the-box display theme for the Service Portal is defined and saved in the system.

To revert to using the default display theme for the Service Portal, click List and select Standard.

To add a new theme

From the main menu, select Administration > Configuration > Service Portal Settings > Theme Settings.
Click and select + New theme.

The Create new theme dialog box is displayed.
Type a suitable name for the theme.
From the drop-down, select the theme to provide the initial settings that you want to customize.

For example, assume you previously created a custom theme named Alpha. You now want to create a similar theme, based on Alpha, but perhaps with changes to the text color, and background. First, you would give your new theme a name. Then, you would select Alpha from the drop-down list. If you wanted to create a theme based on the Standard theme, you would select Standard from the drop-down list.
Click Create.

The theme displays, but is disabled.
To enable the theme, click More, and select Enable.
Edit the settings as required. For more information, see Service Portal display theme settings.
Click Save.
To make the theme the default, click More, and select Set as default.

To set the audience for a custom theme

You can set the audience for a custom theme, so only that audience may see the theme, by using an entitlement rule.

You cannot use an entitlement rule with:

The out-of-the-box Standard theme
The currently selected default theme

Note If you want to use an entitlement rule with a custom theme that is the currently selected default theme, you must first select another theme as the default theme.

Ensure you have a suitable entitlement rule. For more information, see How to manage entitlement rules.
From the main menu, select Administration > Configuration > Service Portal Settings > Theme Settings.
If the custom theme you want is not already selected, click and select the theme.
Click the Audience tab in the left pane.
Click and select the entitlement rule from the drop-down.
Click Save.

Note You must enable a theme before it displays to users.

Service Portal display theme settings

Note

All color codes must be provided in hexadecimal format.
Click Save to save your custom theme.

Section	Fields	Affected area of Service Portal display
Header	Name Font/Text size/Text color/Bold Logo Background	Note This is the header and logo that displays only in the Service Portal.
Header	Agent interface header label Agent interface header logo	Note This is the header and logo that displays in all of Service Management, apart from the Service Portal.
Action ribbon	Search box background Ribbon button foreground Ribbon button background Ribbon button hover Ribbon text Ribbon text hover
Global page settings	Background image Page background Page title Section title Content text Link Link mouseover Clickable text
Global page settings	Drop-down list background
Buttons	Submit button text Submit button background
	Action button text Action button 1 background Action button 2 background
	Buttons disabled color
Callout	My callout background My callout text Counterpart callout background Counterpart callout text
MISC	Search keyword highlight
	Record form background
	Live chat bar text color Live chat bar background color
	Sidebar text Sidebar background Sidebar background blur This setting blurs the image selected for the background of the sidebar. You can enter a two digit number. 0 displays the image as is and 99 blurs the image till it is nearly opaque. 9 is the default setting.
	Notification text Notification background
My stuff	Foreground color Background color Text
Catalog icons	Click the link to access the Service Catalog Management page where you can design the category tiles. You can mix and match between selecting background images and background colors. For details, see How to design category tiles for the Service Portal.
Sample images pack	Click the link - Click here to download a sample images pack - to download a zip file containing sample images you can use as portal background images, category icons, and offering icons.