Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management

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Shopping cart workflow

This section describes the metaphases and subordinate phases in the life cycle of a cart request.

Example: a cart request is submitted with three child requests. The cart request is automatically moved to Approve phase.

Phase	Transition	Description
Log	Automatic	Log is the starting point for requests. The result of the phase is the successful creation of a request. The phase automatically transitions to Approve when there is an approval plan for the Approve phase. The phase automatically transitions to Close when there is no approval plan for the Approve phase. Next phase: Approve or Close

Phase

Transition

Description

Log

Automatic

Log is the starting point for requests. The result of the phase is the successful creation of a request.

The phase automatically transitions to Approve when there is an approval plan for the Approve phase.

The phase automatically transitions to Close when there is no approval plan for the Approve phase.

Next phase: Approve or Close

Metaphase: Approval

Example: a cart request is submitted with three child requests. Governance Level Approval is required. Once approved, the cart request is done, and the child requests individually proceed.