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How to log in to Service Management using the mobile app

If Service Management has been setup to allow use of the mobile app, and you have downloaded it from the Google Play store and installed the mobile app, you can log in to the Service Management Service Portal as described below. For details on setting up the mobile app, see How to set up Service Management for the mobile app.

These procedures describe the steps to take to log into the app per tenant. If you intend to log into multiple tenants, you can log into one tenant at a time and must perform these steps per tenant. To log into a different tenant, you must log out of the tenant you are logged into.

ClosedLog in using a QR code

Note To log in using a QR code, you must have a smartphone with a camera.

To log in using a QR code:

  1. Log in to the Service Portal via your desktop browser.

  2. In the right panel, click Mobile app activation. A QR code is displayed.

  3. Open the Service Management mobile app, and tap the SCAN QR button.

ClosedLog in using a link

To log in using a link, use the following link on the mobile app on your mobile device:

<URL for the Service Portal on your Service Management tenant>&APP=SAW

For example, if the URL for the Service Portal on your tenant is:

https://sma.itsma-x.io/saw/ess?TENANTID=xxxx

You log in on your mobile app using the following link:

https://sma.itsma-x.io/saw/ess?TENANTID=xxxx&APP=SAW
ClosedLog in from the Service Portal accessed on your mobile device's browser:

  1. Log in to the Service Portal via your mobile device's browser.

  2. In the right panel, click Activate mobile app. A set of instructions is displayed with a button called Activate mobile app. The mobile app opens.

  3. Enter your user name and password credentials that you use to access the Service Portal.

Note You may log out of the mobile app by tapping the log out button. To display the log out button, tap the more options icon Three dots in a vertical row at the top right of the home page. Once logged out of the mobile app, you may log into the same tenant using different user credentials.

You may also select to log into a different tenant by tapping the more options icon Three dots in a vertical row at the top right of the mobile app login screen, clicking Switch Tenant, and performing the login procedure for a new tenant using that tenant's URL.

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