How to edit a subscription record

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Note A user in the Service Portal can update, renew, cancel, and create subscriptions by clicking the portal menu and selecting Services.

You can edit multiple records simultaneously by selecting them in the grid and updating them in the Preview pane on the right. For more information, see Mass update.

From the main menu, select Build >Service Asset & Configuration.

From SACM Home, select Subscriptions.

Select the subscription record. Click the record identifier in the Id column to display the selected record.

By default, the subscription record is displayed with the General tab selected. Click the tab you want to edit or view:

Tab	Description
General	Displays details of the selected record. For more information, see General tab.
Workflow	Displays the workflow for the subscription. To change the status to inactive, you must have the appropriate rights.
Related records	Displays requests that initiated or updated the subscription. For more information, see Related records tab.
Discussions	Displays any relevant conversations about the current record. For more information about discussions, see Discussions.
History	Displays changes to the selected record. For more information about history, see History.

Save your changes.

General tab

Subscription details

Field	Description
Display label	This field is automatically populated when the Subscribed service part of the dialog box is completed.
Start date	The date the subscription is to start.
End date	The date the subscription is to end.
Subscriber	The user who is to be the subscriber.
Subscriber group.	The group that is to be the subscriber. If there is a subscriber, this field may be left blank.
Subscription status	The status of the subscription.

Field

Description

Display label

This field is automatically populated when the Subscribed service part of the dialog box is completed.

Start date

The date the subscription is to start.

End date

The date the subscription is to end.

Subscriber

The user who is to be the subscriber.

Subscriber group.

The group that is to be the subscriber. If there is a subscriber, this field may be left blank.

Subscription status

The status of the subscription.

Subscribed service

Note A subscription includes only one of Subscribed to service, Subscribed to device, or Subscribed to infrastructure.

Field	Description
Based on service	The subscription is based on a service definition. This comes from either the service definition where the initiated offering is, or from the service definition containing the subscribed actual service. For example, assume the following: there is a service definition Mobile Phones. Under this service, there is an offering: Order New Mobile Subscription. If a user requests that offering, fulfilling the request creates a subscription. The subscription is based on the Mobile Phones service definition, so the value of this field is Mobile Phones.
Service	The actual service, as defined in Service Asset and Configuration Management, in the subscription.
Device	The device in the subscription.
Infrastructure and peripheral	The infrastructure and peripheral asset in the subscription.

Field

Description

Based on service

The subscription is based on a service definition. This comes from either the service definition where the initiated offering is, or from the service definition containing the subscribed actual service.

For example, assume the following: there is a service definition Mobile Phones. Under this service, there is an offering: Order New Mobile Subscription. If a user requests that offering, fulfilling the request creates a subscription. The subscription is based on the Mobile Phones service definition, so the value of this field is Mobile Phones.

Service

The actual service, as defined in Service Asset and Configuration Management, in the subscription.

Device

The device in the subscription.

Infrastructure and peripheral

The infrastructure and peripheral asset in the subscription.

Cost

Field	Description
Initial cost	The basic, minimum, upfront price of the subscription.
Recurring cost	This is the extra amount charged for the subscription, every time period specified in the recurring period field.
Currency	The currency used for the costs.
Recurring period	If applicable, this is how often the recurring price is charged for the subscription.

Field

Description

Initial cost

The basic, minimum, upfront price of the subscription.

Recurring cost

This is the extra amount charged for the subscription, every time period specified in the recurring period field.

Currency

The currency used for the costs.

Recurring period

If applicable, this is how often the recurring price is charged for the subscription.

Related records tab

Section	Description
Initiated by request	The request initiating the subscription.
Updated by request	This section displays a list of requests updating the subscription. Click Add to add a link to a request that updates the subscription. Select the request in the list, and click Remove to remove the link.

Section

Description

Initiated by request

The request initiating the subscription.

Updated by request

This section displays a list of requests updating the subscription.

Click Add to add a link to a request that updates the subscription.
Select the request in the list, and click Remove to remove the link.