How to configure Service Management for subscriptions

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

You must have the appropriate permissions to configure Service Management for subscriptions.

Prerequisites

A suitably comprehensive Service Catalog. For more information, see Service Catalog Management.
A review of the Service Catalog offerings to determine - taking into account the needs, resources, and capabilities of the service provider and the customer - which of the offerings is best delivered as a subscription for a service.

For example, assume the following: there is a service definition Mobile Phones. Under this service, there is an offering: Order New Mobile Subscription. Once a request for this offering is approved and fulfilled, each department's budget is charged the monthly costs. Instead of ownership of the asset, subscription is more suitable.

For each of the relevant offerings, edit the Action type and Required asset information fields, to include subscription information.

For example, assume the following: there is a service definition Mobile Phones. Under this service, there is an offering: Change Mobile Plan and Options. To configure for subscription functionality, the Action type is Update and the Required asset information is Subscription.

As another example, using the same service definition, there is an offering: Order New Mobile Subscription. To configure for subscription functionality, the Action type is Create subscription and Required asset information remains empty.

For each of the relevant offerings, edit the Price tab, to include subscription information. For more information, see Price tab.

For each of the relevant offerings, edit the Task Plan, to include subscription information. For more information, see Task plan tab.

For example, consider the Order New Mobile Subscription offering. The Catalog Administrator can modify the task plan to do the following:

Reserve a mobile phone from stock, or place a purchase order.
Complete registration with the mobile operator as needed.
Deliver the phone to the requester.
Set the completion code and solution on the request.

As another example, assume that under the service definition Mobile Phones, there is an offering: Cancel Mobile Subscription. The Catalog Administrator can modify the task plan to do the following:

Complete deregistration from the mobile operator.
Secure return of the phone.
Return the phone to stock.
Set the completion code and solution on the request.