Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
Actual service
Each service definition contains zero or more actual services. The actual service is an instance of a service that benefits end users. It might be a business service or an infrastructure service. An actual service can also be a non-technical service, such as a mailbox where you deliver letters and other physical documents.
In this example, Buy new book and Buy used book are actual services that belong to the Book Store service definition. Buy new CD and Buy used CD are actual services that belong to the CD Store service definition.
Example:
Store (category)
Book Store (service definition)
Buy new book (actual service)
Buy used book (actual service)
CD Store (service definition)
Buy new CD (actual service)
Buy used CD (actual service)
Note that in this example, the actual services are business services consumed by an end user. The following diagram shows the relationships among the Store category, Book Store service definition, and the dependent actual services.
Related topics