Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Device
It is helpful for end users to understand the role of devices in the SACM model, and how they relate to the traditional UDM classification.
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In the Micro Focus Universal Data Model (UDM) Specification, a device configuration item is a node with one or more node elements.
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In Service Management:
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Each system element contains zero or more devices.
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Every device supports a system element, or a service component.
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A device is a type of configuration item.
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Examples:
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A computer that is visible on a network
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A firewall that is not visible on a network
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Servers, desktop computers, switches, and routers
Example:
Store (category)
Book Store (service definition)
Buy new book (actual service)
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Buy used book (actual service)
Orders application (service component)
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Catalog application (service component)
JBoss application server (system element)
NYDC server 1 (node)
NYDC server 2 (node)
IIS web server (system element)
NYDC server 3 (node)
Shipment application (service component)
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Related topics