Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
Actual service workflow
This section describes the metaphases and subordinate phases in the life cycle of an actual service.
The actual service workflow relies on business rules. Rules repeat from one phase to another when the end user can make a change to a field affected by a business rule during that phase. For more information about the out-of-the-box business rules defined for the actual service workflow, see Actual service process - Business rules.
Planning
Includes the planning phases of an actual service.
Phase | Transition | Description |
---|---|---|
Plan | Manual |
This is the starting point for the basic service workflow. The result of the phase is documentation that describes the actual service and an implementation plan. The plan can contain any or all of the following:
Next phase: Build |
Example: a new version (v2.0) of the enterprise email system is available. The organization needs to plan the implementation, decide which features to enable, assess the security impact, and plan the changes to existing protocols.
Construction
Includes the construction phases of the actual service.
Phase | Transition | Description |
---|---|---|
Build | Manual |
The actual service is built in this phase. If the built actual service matches the design produced in the Plan phase, you can manually transition the actual service to the Operate phase, making it available to the end-user community. Alternatively, you can return to the Plan phase to adjust the actual service plan. Next phase: Operate or return to Plan |
Example: process and task owners complete their assignments to prepare for rollout of the new version. If the plan missed some details, you can return to the Plan phase to elaborate.
Operation
Includes the operational phases of the actual service.
Phase | Transition | Description |
---|---|---|
Operate | Manual |
The mature service is available to the end-user community. If there is a replacement actual service available, you can manually transition this actual service to the Decommission phase. Alternatively, if something in theactual service needs to be changed, you can manually transition it back to the Build phase. Next phase:Decommission or return to Build |
Decommission | Manual |
The service definition is still active but ready to be retired or replaced. Alternatively, you can manually transition the original actual service back to the Operate phase. Next phase: Retired or return to Operate |
Example: the internal user community accepts the rollout of the new version. Problems are prioritized and resolved by the email service support team. When the next version (v3.0) is available, the organization migrates to that version and you want to decommission the current version (v2.0) from service.
Final (End)
Includes the closing phases of the actual service.
Phase | Transition | Description |
---|---|---|
Retired | Manual |
The actual service is no longer available. Next phase: None, or return to Plan to start the process again, or return to Decommission while waiting for a replacement |
Example: the v2 version of the email system is obsolete.
Related topics