Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to check asset records have been added properly to SACM
You can check if asset records have been added properly to SACM in the following ways:
In the relevant part of SACM
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From SACM Home, select Devices or Infrastructure & Peripherals, as appropriate.
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Search for the assets, for example, by filtering the records by Model and External PO number.
In the Received assets report
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From the main menu, select Build > Service Asset & Configuration.
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Click the Received report link in the upper right corner. The Received assets report is displayed.
The table displays file import history with information including the status of each import, the creation and finish time of the import, and the number of successful, warning, and failed records in the import. For imports with errors, click the link in the Error log column to export the error log to a CSV file.
Note
- The history displays the 100 most recent imports.
- The error log is not localized.
The following table displays the different possible statuses for the file import:
Status Description Not Started Waiting for the server to execute the import job. Running The import job is running. Finished with warnings All incoming records were processed. There were no failures, but at least one warning. Finished with failures All incoming records were processed. There was at least one failure. Success All incoming records were processed without any warnings or errors. Note
- The import file is limited to 10 MB of data. You can import up to 40,000 records (in several files) within 24 hours on a single tenant.
- You must have Advanced import permission to implement the advanced record import method.
- You may also access the report by clicking the Received report link on the toolbar of a stockroom record.
Related topics
