Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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How to create an asset model record
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From the main menu, select Build > Service Asset & Configuration.
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From SACM Home, select Asset Models.
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In the table view, click New.
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In the tree view, click Add an Asset Model.
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In the New Asset Model dialog box, provide all requested information. This dialog requests values for the basic model attributes.
Field Description Model Type The asset type to which this model may be applied. For example, Device.
According to the chosen model type, Service Management displays an additional field for the subtype of the model. Select a value from the drop-down list.
Display label External (common) name of the asset model. UNSPSC Code Relevant UNSPSC code.
Brand Brand of the asset model.
Parent model Parent model of the selected asset model record.
In the tree view, this field is hidden and automatically populated with the currently selected model.
Cost type Type of cost. For example, hardware maintenance or software. Category If you select this option, the asset model is a category. This enables you to categorize a grouping of models in one theme.
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If selected, this record does not appear as a selectable asset model for assets.
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If not selected, this record does appear as a selectable asset model for assets.
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Click Save on the toolbar.
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