Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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How to edit an asset model record
You can edit multiple records simultaneously by selecting them in the grid and updating them in the Preview pane on the right. For more information, see Mass update.
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From the main menu, select Build >Service Asset & Configuration.
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From SACM Home, select Asset Models.
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There are two ways to view the SACM asset model records: tree view and table view.
In the tree view:
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Select the asset model.
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Click , then Edit to display the selected record.
In the table view:
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Select the asset model.
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Click the record identifier in the Id column to display the selected record.
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By default, the asset model record is displayed with the General tab selected. Click the tab you want to edit or view:
Tab Description General Displays details of the selected record. For more information, see General tab. Workflow Displays the workflow for the model. To change the status to inactive, you must have the appropriate rights. For more information about model status, see How to retire an asset model record.
Discussions Displays any relevant conversations about the current record. For more information about discussions, see Discussions. History Displays changes to the selected record. For more information about history, see History. -
Save your changes.
General tab
Asset Model details
Field | Description |
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Model type |
The asset type to which this model may be applied. For example, Device. According to the chosen model type, Service Management displays an additional field for the subtype of the model. Select a value from the drop-down list. |
Display label | External (common) name of the asset model. |
UNSPSC Code |
Relevant UNSPSC code. |
Brand |
Brand of the asset model. |
Parent model |
Parent model of the selected asset model record. |
Cost type | Type of cost. For example, hardware maintenance or software. |
Category |
If you select this option, the asset model is a category. This enables you to categorize a grouping of models in one theme.
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Description | Detailed description of the asset model. |
Depreciation scheme | Scheme on how the asset model is depreciated, such as linear, geometric, or sum of digits. |
Depreciation duration | The duration of depreciation (in months) for the selected asset model. The value that you specify must be a multiple of 12, such as 24, 36, or 48. |
Depreciation rate |
The rate that the asset model is to be depreciated. Available when: the Geometric depreciation scheme is selected. |
Total amount |
Cost of the model. Available when: the Category option is not selected. |
Currency |
Currency for the Total amount. Available when: the Category option is not selected. |
Sub Asset Models
This section displays asset models which are subsidiary to the current asset model record. For example, an asset model called Computers might have Computer servers, Point of Sale POS terminals, and Notebook computers displayed as sub asset models.
Attachments
Click Add attachment if you want to attach a file to the record.
Note
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The following file formats are supported: jpg; jpeg; gif; png; doc; docx; ppt; pptx; xls; xlsx; pdf; txt; xml; zip; msg; sql; gz; rar; tar; 7z.
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The maximum file size of an attachment is 10 MB.
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If the Attachments field has been defined as encrypted for this record type and you are a member of an encryption domain, click Add encrypted attachments to attach an encrypted file to the record.
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Attachments are not visible in the Service Portal.
Related topics