Service Asset and Configuration Management principles

Service Asset and Configuration Management provides the framework to develop and maintain complete asset and configuration item information. Best practices ensure that the organization:

• „ Controls asset and configuration management costs and resources.
• „ Meets corporate governance requirements, such as software asset management.
• „ Meets the requirement for available, reliable, and cost effective services.
• „ Evolves from a find and fix reactive maintenance model to a proactive management model that predicts and prevents outages.
• „ Facilitates traceability and regular audits.
• „ Provides accurate asset and configuration information for other business and service management processes.

Related topics

• SACM and ITIL
• Service Asset and Configuration Management scope
• SACM roles