SACM and ITIL

The goal of Service Asset and Configuration Management (SACM) is to support ITIL processes with accurate information about service assets and configuration items. The following activities contribute to this support process for service assets and configuration items.

  • Identification

  • Control

  • Record management

  • Reports

  • Audits

  • Verification

Depending on your role, you may be assigned tasks that relate to these activities.

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