Administer > Administer the Service Management > Record Management > Fields > Cross-record field mapping > Mapping records created from an incident record

Mapping records created from an incident record

The following tables list those fields and associations whose contents are, by default, copied to a record created from an incident record.

Incident record to new incident model

Incident record field
Assignee
Assignment group
Case exchange
Case exchange external operation
Category
Completion code
Description
First touch
Impact
Knowledge candidate
Location
Major incident team
Owner
Problem candidate
Service
Service desk group
Solution
Status
Title
Urgency

Incident record to new incident template

Incident record field
Assignee
Assignment group
Case exchange
Case exchange external operation
Category
Completion code
Description
First touch
Impact
Knowledge candidate
Location
Major incident team
Owner
Problem candidate
Service
Service desk group
Solution
Status
Title
Urgency

Incident record to new incident record

Incident record field
Category
Data domains
Description
Device affected by incident
Impact
Service
Solution
System element affected by incident
Title
Urgency

Incident record to new change record

Incident record field Change record field
Category Category
Data domains Data domains
Description Description
Device affected by incident Device affected by change
Impact Impact
Service Service
Solution Solution
System element affected by incident System element affected by change
Title Title
Urgency Urgency

Incident record to new problem record

Incident record field Problem record field
Category Category
Data domains Data domains
Description Description
Device affected by incident Device affected by problem
Impact Impact
Service Service
Solution Workaround
System element affected by incident System element affected by problem
Title Title
Urgency Urgency

Incident record to new request record

Incident record field Request record field
Category Category
Data domains Data domains
Description Description
Device affected by incident Device affected by request
Impact Impact
Service Service
System element affected by incident System element affected by request
Title Title
Urgency Urgency

Incident record to new knowledge article record

Incident record field Article record field
Title Title
Resolution Article Content
Actual service.Containment Service

Incident record to new news article record

Incident record field Article record field
Title Title
Description Article Content
Actual service.Containment Service
Incident create time Event from
Expected resolution time Event until

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