Administer > Administer the Service Management > Record Management > Fields > Cross-record field mapping > Mapping records created from a problem record

Mapping records created from a problem record

The following tables list those fields and associations whose contents are, by default, copied to a record created from a problem record.

Problem record to new problem template

Problem record field
Category
Deferral code
Estimated cost
Estimated person days
Impact
Known error
Owner
Owning group
Priority
Process ID
recorded by
Root cause
Service
Solution
Status
Symptoms
Workaround

Problem record to new change record

Problem record field Change record field
Category Category
Data domains Data domains
Device affected by problem Device affected by change
Service Service
Solution Description
Symptoms Justification
System element affected by problem System element affected by change
Urgency Urgency

Problem record to new knowledge article record

Problem record field Article record field
Title Title
Workaround + Root cause + Solution Article Content
Actual service.Containment Service

Problem record to new news article record

Problem record field Article record field
Title Title
Description Article Content
Actual service.Containment Service
Problem create time Event from

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