How to create a field and add it to a record type

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The following task describes how to create a field and add it to a record type. For information about adding calculated fields, see Calculated fields.

From the main menu, select Administration > Configuration > Records > Fields.

Select the record type in the drop-down list at the top of the page.

Click New field.

The new field displays in the list, with its blank properties in the right pane.

Edit the properties as required.

Property	Description
Name	The name of the field. This field is required. Caution The name of out-of-the-box fields is always in upper camel case. For example: ChangeCausedByRequest. You must follow this naming style. The names of all custom fields must end with _c. This suffix is added automatically. You do not need to enter it manually.
Domain	This property is read-only.
System	If selected, the field is a system field. You may not edit a system field. Note You may not select this for a custom field.
Multilingual label	The label of the field which Service Management displays in the user interface. This field is required.
Logical type	The field type. This field is required. For more information, see Logical type details.
Enable sort	If selected, a user may sort the field when it appears in a record list by clicking the column header.
Enable search	If selected, a user may filter and report using this field. Note A maximum of 2 fields per record may be defined as searchable.
Encrypted	If selected, the field is encrypted and can only be viewed by members of the selected encryption domain. Only relevant for fields of type MEDIUM_TEXT, LARGE_TEXT, and RICH_TEXT.
Encryption domain	Select the encryption domain used for this field. Only appears when Encrypted is selected. For more information on encryption domains, see Encryption domains.
Enforce uniqueness	If selected, the value entered in the field must be unique.
Required	If selected, this is a required field for the record.
Read only	If selected, a user may not change the value of the field.
Hidden	If selected, the field is visible only in the Fields Editor.
Tooltip	The text that appears when you move the pointer over the field.
Placeholder	The text that appears when the field is empty. You can use this to give instructions or reminders to users.

Click Save.