Field properties

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Fields tab displays the fields for the record type selected in the drop-down list at the top of the page.

Note A field marked with a lock is a locked system field that you may not edit (except for the Multilingual label property).

To view only the custom fields for the record, click Custom.
To view only the calculated fields, click Calculated. For more information on calculated fields, see Calculated fields.
To view all the fields for the record, click All.

The first column of the fields table displays indicator tags for the fields:

Analytic field. Can be added to analytic reports.

Operational field. Can be added to operational reports.

When you select a field, its properties appear in the right pane.

Property	Description
Name	The name of the field. This field is required. Caution The name of out-of-the-box fields is always in upper camel case. For example: ChangeCausedByRequest. You must follow this naming style. The names of all custom fields must end with _c. This suffix is added automatically. You do not need to enter it manually.
Domain	This property is read-only.
System	If selected, the field is a system field. You may not edit a system field. Note You may not select this for a custom field.
Multilingual label	The label of the field which Service Management displays in the user interface. This field is required.
Logical type	The field type. This field is required. For more information, see Logical type details.
Enable sort	If selected, a user may sort the field when it appears in a record list by clicking the column header.
Enable search	If selected, a user may filter and report using this field. Note A maximum of 2 fields per record may be defined as searchable.
Encrypted	If selected, the field is encrypted and can only be viewed by members of the selected encryption domain. Only relevant for fields of type MEDIUM_TEXT, LARGE_TEXT, and RICH_TEXT.
Encryption domain	Select the encryption domain used for this field. Only appears when Encrypted is selected. For more information on encryption domains, see Encryption domains.
Enforce uniqueness	If selected, the value entered in the field must be unique.
Required	If selected, this is a required field for the record.
Read only	If selected, a user may not change the value of the field.
Hidden	If selected, the field is visible only in the Fields Editor.
Tooltip	The text that appears when you move the pointer over the field.
Placeholder	The text that appears when the field is empty. You can use this to give instructions or reminders to users.

Property

Description

Name

The name of the field. This field is required.

Caution

The name of out-of-the-box fields is always in upper camel case. For example: ChangeCausedByRequest. You must follow this naming style.
The names of all custom fields must end with _c. This suffix is added automatically. You do not need to enter it manually.

Domain

This property is read-only.

System

If selected, the field is a system field. You may not edit a system field.

Note You may not select this for a custom field.

Multilingual label

The label of the field which Service Management displays in the user interface.

This field is required.

Logical type

The field type. This field is required. For more information, see Logical type details.

Enable sort

If selected, a user may sort the field when it appears in a record list by clicking the column header.

Enable search

If selected, a user may filter and report using this field.

Note A maximum of 2 fields per record may be defined as searchable.

Encrypted

If selected, the field is encrypted and can only be viewed by members of the selected encryption domain. Only relevant for fields of type MEDIUM_TEXT, LARGE_TEXT, and RICH_TEXT.

Encryption domain

Select the encryption domain used for this field. Only appears when Encrypted is selected. For more information on encryption domains, see Encryption domains.

Enforce uniqueness

If selected, the value entered in the field must be unique.

Required

If selected, this is a required field for the record.

Read only

If selected, a user may not change the value of the field.

Hidden

If selected, the field is visible only in the Fields Editor.

Tooltip

The text that appears when you move the pointer over the field.

Placeholder

The text that appears when the field is empty. You can use this to give instructions or reminders to users.

Logical type details

Type	Description	Maximum length	Search⁵	Sort⁶	Maximum number of fields per record¹
SMALL_TEXT	Text	140	Yes	Yes	40 (SMALL_TEXT, MEDIUM_TEXT, EMAIL, and URL combined)
MEDIUM_TEXT	Text	500⁹	No	Yes
EMAIL	Text	254	No	Yes
URL	Text	2,048	No	No
BOOLEAN	Boolean	-	Yes	Yes	18
LARGE_TEXT	Text	Up to 1,000,000^{9, 10}	No	No	15 (LARGE_TEXT, RICH_TEXT, and COMPLEX_TYPE combined)
RICH_TEXT¹	Text	Up to 1,000,000^{9, 10}	No	No
COMPLEX_TYPE²	Text	1,000,000	No	No
IMAGE²	Text	2,048	No	No	0
INTEGER	Numeric - integer	-	Yes	Yes	6
DOUBLE	Numeric - double	-	Yes	Yes	6 (DOUBLE and PERCENTAGE combined)
PERCENTAGE	Numeric - double	-	Yes	Yes
DATE	Date	-	Yes	Yes	6 (DATE and DATE_TIME combined)
DATE_TIME	Date and time	-	Yes	Yes
ENUM³	Enumeration value	-	Yes	Yes	10
ENUM_SET⁸	Enumeration values	-	Yes	Yes	0
ENTITY_LINK⁴	Record reference	-	Yes	Yes	12

Type

Description

Maximum length

Search⁵

Sort⁶

Maximum number of fields per record¹

SMALL_TEXT

Text

140

Yes

40 (SMALL_TEXT, MEDIUM_TEXT, EMAIL, and URL combined)

MEDIUM_TEXT

Text

500⁹

Yes

EMAIL

Text

254

Yes

URL

Text

2,048

BOOLEAN

Boolean

Yes

LARGE_TEXT

Text

Up to 1,000,000^{9, 10}

15 (LARGE_TEXT, RICH_TEXT, and COMPLEX_TYPE combined)

RICH_TEXT¹

Text

Up to 1,000,000^{9, 10}

COMPLEX_TYPE²

Text

1,000,000

IMAGE²

Text

2,048

INTEGER

Numeric - integer

Yes

DOUBLE

Numeric - double

Yes

6 (DOUBLE and PERCENTAGE combined)

PERCENTAGE

Numeric - double

Yes

DATE

Date

Yes

6 (DATE and DATE_TIME combined)

DATE_TIME

Date and time

Yes

ENUM³

Enumeration value

Yes

ENUM_SET⁸

Enumeration values

Yes

ENTITY_LINK⁴

Record reference

Yes

Note

¹ RICH_TEXT fields include the capability to copy and paste images.

² You may not add this type of field for a custom field.

³ The values for ENUM fields are defined in the Lists module. For more information, see Lists.

⁴ You may only select an ENTITY_LINK of Person or Group for a custom field.

⁵ If the entry in this column is "Yes", you can filter the record using this property.

⁶ If the entry in this column is "Yes", you can sort the record using this property.

⁷ The number of new fields of that type that you can add to out-of-the-box records.

⁸ Used only for Data Domains fields. Allows you to add up to 250 values. You cannot use this to create a custom list. For more information, see Lists.

⁹ The maximum length of encrypted fields is lower than the limit for unencrypted fields of the same type.

¹⁰ The maximum size of a record containing such fields is 1,000,000.

Non customizable record types

The fields of the following record types are not customizable:

Agreement

Entitlement rule

Fulfillment plan

Group target sets

Record Category

Record Target Status

Service Level Target

Stockroom

Target Definition

Target Measurement

Target Set

Task

Task delegation configuration

Time Period