How to edit a field

The following task describes how to edit a field in a record:

  1. From the main menu, select Administration > Configuration > Records > Fields.

  2. Select the record type in the drop-down list at the top of the page.

  3. Select the field you want to edit.

    The field properties appear in the right pane.

    Note To undo your changes at any time before you have saved the record, click Discard.

  4. To edit the field, make the required changes to the properties in the right pane.

    Name This property is read-only.
    Domain This property is read-only.
    System This property is read-only.
    Multilingual label

    The label of the field which Service Management displays in the user interface.

    This field is required.

    Note Changes made to the Multilingual label property take effect as soon as you click outside of the property, before you click Save.

    Logical type

    The field type. This property is read-only.

    Enable sort If selected, a user may sort the field when it appears in a record list by clicking the column header.
    Enable search

    If selected, a user may filter and report using this field.

    Note A maximum of 2 fields per record may be defined as searchable.

    Encrypted

    If selected, the field is encrypted and can only be viewed by members of the selected encryption domain. Only relevant for fields of type MEDIUM_TEXT, LARGE_TEXT, and RICH_TEXT.

    Encryption domain

    Select the encryption domain used for this field. Only appears when Encrypted is selected. For more information on encryption domains, see Encryption domains.

    Enforce uniqueness If selected, the value entered in the field must be unique.
    Required This property is read-only.
    Read only If selected, a user may not change the value of the field.
    Hidden If selected, the field is visible only in the Fields Editor.
    Tooltip The text that appears when you move the pointer over the field.
    Placeholder The text that appears when the field is empty. You can use this to give instructions or reminders to users.
  5. Click Save.

Note  

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