How to edit a field

The following task describes how to edit a field in a record:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

From the main menu, select Administration > Configuration > Records > Fields.

Select the record type in the drop-down list at the top of the page.

Select the field you want to edit.

The field properties appear in the right pane.

Note To undo your changes at any time before you have saved the record, click Discard.

To edit the field, make the required changes to the properties in the right pane.

Name	This property is read-only.
Domain	This property is read-only.
System	This property is read-only.
Multilingual label	The label of the field which Service Management displays in the user interface. This field is required. Note Changes made to the Multilingual label property take effect as soon as you click outside of the property, before you click Save.
Logical type	The field type. This property is read-only.
Enable sort	If selected, a user may sort the field when it appears in a record list by clicking the column header.
Enable search	If selected, a user may filter and report using this field. Note A maximum of 2 fields per record may be defined as searchable.
Encrypted	If selected, the field is encrypted and can only be viewed by members of the selected encryption domain. Only relevant for fields of type MEDIUM_TEXT, LARGE_TEXT, and RICH_TEXT.
Encryption domain	Select the encryption domain used for this field. Only appears when Encrypted is selected. For more information on encryption domains, see Encryption domains.
Enforce uniqueness	If selected, the value entered in the field must be unique.
Required	This property is read-only.
Read only	If selected, a user may not change the value of the field.
Hidden	If selected, the field is visible only in the Fields Editor.
Tooltip	The text that appears when you move the pointer over the field.
Placeholder	The text that appears when the field is empty. You can use this to give instructions or reminders to users.

Click Save.

Note

For locked system fields, the only property that can be edited is Multilingual label.
If you have development and production tenants, all configuration changes must be made on the development tenant. For more information about synchronizing the tenants, see Dev2Prod - How to synchronize your development and production tenants.