Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Keyboard shortcuts
The following keyboard shortcuts are available in Live Support.
When you create a service request:
| Task | Shortcut |
|---|---|
| Log request | Alt+N |
| After selecting an offering from search results, log a new offering request | Alt+S |
| After selecting an article from search results, log a new request and propose the article as a solution to the newly logged request | Alt+S |
| After selecting an incident from search results, log a new request and relate the incident to the newly logged request | Alt+S |
| Save new service request | Ctrl+Enter |
When you work on the Recent requests section:
| Task | Shortcut |
|---|---|
| After selecting a request, to work on it | Alt+W |
When you work on an existing request:
| Task | Shortcut |
|---|---|
| Display full request details | Alt+D |
| After selecting an article or question from search results, propose it as a solution | C, S |
| After selecting an incident from search results, copy the incident solution to the request solution | C, S |
| After selecting an incident from search results, link the incident to the request | L, R |
| Save | Ctrl+S |
| Save & next | Ctrl+Alt+D |
General:
| Task | Shortcut |
|---|---|
| Hide/Show Recent requests section | Alt+R |
| Select previous or next search result in the list | Up/Down key |
| View details of selected search result | Alt+V |
| After selecting an article from search results, add article to favorites | Ctrl+Shift+F |
| After selecting an article from search results, remove article from favorites | Ctrl+Shift+D |
Related topics
