Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Advanced pricing example
Assume the basic pricing for the offering, already entered into Service Management, is as follows:
| Field | Value |
|---|---|
| Currency | USD($) |
| Price | 500 |
| Recurring price | 10 |
| Recurring period | Monthly |
You want to set up pricing for the following locations, already entered into Service Management:
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Europe
For this location, you want to use the euro for the currency, based on an exchange rate of 1 dollar equaling 0.9 euro.
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Middle East
For this location, you want to use the dollar for the currency. However, to reflect increased costs of delivering the offering, the prices are 10% higher.
To do this:
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Select the offering.
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Click the Price tab.
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Select the Advanced tab.
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Click Add Location.
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Select Europe.
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Complete the pricing details for the location:
Field Value Currency EUR(€) Price 450 Recurring price 9 Recurring period Monthly -
Click Add Location.
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Select Middle East.
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Complete the pricing details for the location:
Field Value Currency USD($) Price 550 Recurring price 11 Recurring period Monthly -
Click Save.
Related topics
