Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Service Catalog Management
Offerings and pricing
If you have the appropriate permissions, you can configure offerings in Service Management to offer an extensive menu of prices, including packages for different scenarios, all according to your organizational requirements.
Price variations
Variations to the price may be:
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Context-based
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Price can vary according to location.
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Currency can vary according to location.
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Option-based
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Options can increase the price.
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Total price dynamically calculated based on options selected.
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Business rules defined on the offering can be used for custom-price formula calculations, for example, to set discounts.
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Related topics