Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Change Management tasks
Service Manager lists the change tasks necessary to complete a particular phase. Workflow cannot proceed to the next phase until all the associated tasks of the current phase are completed. Tasks can be either sequential or parallel. For example, suppose you are in the Deployment phase of a normal change, to replace a hard drive. The change tasks listed may be to take a backup of the old hard drive, remove the old drive, install a new hard drive, test the new hard drive, and restore the data on to the new hard drive. In this example, the tasks are sequential because you cannot restore data onto a new drive until you take a backup of the data and install the new hard drive. Parallel tasks might include determining the backup software to be used, the hard drive vendor to purchase from, and the effort and risk the hard drive change might bring forth. Each phase can optionally have one task / multiple tasks / no tasks. Tasks include a description, the urgency and priority of the task, task scheduling, and assignment information.
Change Management tasks include:
- Opening, assigning, and associating a task with a change.
- Searching for a task.
- Managing task categories, environments, and phases.
- Using the task queue.
