Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Calendar accessibility
In addition to the default accessibility functions of the web client, Service Manager also includes accessibility support for both the full calendar and the embedded calendar based on your customized components. With calendar accessibility support, you can use JAWS to read the user interface text and use keyboard to navigate through the user interface elements.
Note You cannot move the focus to the Time Period graphic view panel or the object records graphic view panel. JAWS cannot read the color bars because they and the tooltips contain the same information.
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When the focus is in the Time Period record list panel or in the object record list panel, you can perform the following tasks:
- Use JAWS to read the tooltip of each record. The conflict information is read together with the tooltip when the record is selected.
- Press the Tab key to switch between panels.
- Press the Up/Down Arrow keys to select a record in the panel.
- Press the Enter key or the Space key to drill down to the details of each record.
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When the focus is in the date picker panel, you can perform the following tasks:
- Press the Left/Right/Up/Down Arrow keys to navigate between days or weeks.
- Press the Shift+Up/Down Arrow keys to switch between years.
- Press the Shift+Left/Right Arrow keys to switch between months.
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When the focus is in a submenu, you can perform the following tasks:
- Press the Right Arrow key to show the submenu.
- Press the Left Arrow key to hide the submenu.
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When the focus is in a tree panel, you can perform the following tasks:
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Press the Up/Down Arrow keys to select filters.
- Press the Space key to select the highlighted child filter.
- Press the Delete key to delete the selected child filter.
- Press the Enter key to open the selected child filter.
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When the focus is in the Advanced Selector window, you can perform the following tasks:
- In the Available panel, press the Up/Down Arrow keys to highlight the field for your selection.
- Press Shift+= to add the selected field to the Selected panel.
- In the Selected panel, press the - key to remove the selected field.
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When the focus is in a drop-down combo box (for example, the Date Picker window), you can perform the following tasks:
- Press the Down Arrow key to open the drop-down list.
- Press the Up/Down Arrow keys to select a value from the drop-down list.
