Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Reports accessibility
Accessibility support is fully implemented on the Service Manager Reports configuration and administration pages, such as the create report page, the create new dashboard page, the report settings page, the dashboard settings, and so on.
Accessibility support for the Service Manager Reports dashboard widgets are described as follows:
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When the focus is in the reporting dashboard, you can perform the following tasks:
- Press the Tab key to switch between the dashboard tool bar buttons and the widget tool bar buttons.
- Use JAWS to read the aria label of each component.
- Press Alt + Left/Right Arrow keys to select a report widget on the report dashboard.
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When the focus is in the Standard List widget or the Title List widget, you can perform the following tasks:
- Press the Tab key to switch between the records.
- Use JAWS to read a selected record.
- Press Enter to drill down to the details page of the selected record.
- Press Tab to move the focus to the List All button on the bottom of the screen, and then press Enter to open the full records list page.
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When the focus is in the Number widget, you can perform the following tasks:
- Press the Tab key to focus the total Number.
- Use JAWS to read the focused total Number.
- Press Enter to drill down to the full list.
