Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Collaboration accessibility
Accessibility support is fully implemented in Service Manager Collaboration, including the Conversation window, the Participant panel, the Notification panel and the configuration pages.
Accessibility support for Service Manager Collaboration are described as follows:
- Press the Tab key to move the focus on the Conversation window, the Participant panel, and the Notification panel.
- Press Alt + Ctrl + C to open/close the Conversation window.
- When there are notifications, press Alt + Ctrl +V to open/close the Notification panel.
- When there are chat requests, press Alt + Ctrl + B to open the Chat request panel. To close the Chat request panel, press Alt + Ctrl + B or Esc.
- Press Tab or Shift + Tab to move the focus between the chat assignment group tabs, the chat requests and other clickable items (such as Accept, More, Previous, and Next) in the Chat request panel.
- Press the Up/Down Arrow keys to move the focus between the chat requests in the Chat request panel.
