Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Table accessibility
Accessibility support is implemented for two types of tables in Service Manager: record list tables, and Table controls in a record detail form.
- JAWS recognizes both types of tables. You can navigate the tables using JAWS Table Keystrokes or Table Layer Keystrokes.
- JAWS recognizes the pagination bar in a record list as a region. You can move the focus to the record list pagination bar using the JAWS Region List keystroke (Insert + Ctrl + R in JAWS 15). JAWS can also report the current sort state of the record list in IE11.
Accessible Description property
The Table control has an optional property named Accessible Description, which specifies a table description for use with an accessibility software such as JAWS.
Note This function is supported only by the web client.
If no description is present, the web client uses the default table summary as described below:
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For a record list on a list page or on the list panel of a list-detail page: Record List + [grouped by] + [sorted by] + [ascending/descending].
Example: Record List Sorted by Update Time Ascending 11x51
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For a Table widget on a detail form: Table.
Example: Table 4x3
