Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Knowledge Management administration
Managing document categories
All knowledge documents in the knowledgebase are assigned to a document category. Categories for knowledge documents are ordered into hierarchies. The document categories order documents into top-level categories and subcategories. Each subcategory has a parent category that is the category immediately above it in the ordered list of categories. A top-level category is also a parent category of the subcategory immediately below it in the ordered list of categories.
The following is an example of category and subcategory hierarchy:
Animal > Dog > Retriever or Category > subcategory > subcategory
- Animal is the top-level category for Dog and Retriever.
- Animal has no top-level category or parent category.
- Dog is the parent category for Retriever.
For a top-level category, the level in the hierarchy is always zero (0).
A category and subcategory has associated with it a set of permissions. These permissions specify the profiles and knowledge groups that have access to the category or subcategory. When a profile and knowledge group is given access to a category or subcategory that profile and knowledge group also has access to all of the subcategories below that point in the hierarchy.
If there are any published documents assigned to the category, they cannot be deleted. You cannot delete a document category before deleting a category. Assign any of the published documents to another document category. You can delete a document category if there are only retired documents assigned to the category. If you decide to unretire those documents, a KM Admin will provide a new document category for the document as part of the unretire process.
Related topics
Add permissions for a document category or subcategory
Add subcategories to a document category
Provide all users access to a document category
