Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Knowledge Management administration
- Document types and document views
- Knowledge groups
- Default Knowledge View Group
- Access knowledge group information
- Add a user to a knowledge group
- Add a knowledge group
- Assign a knowledge group access to a document category
- Determine which knowledge groups can contribute documents to a category
- Assign rights for publishing a document for a document category
- Managing document categories
- Knowledge Management environment
- Knowledgebase configuration
- Knowledge Management workflow
- Knowledge Management migration
- Knowledge Management integration
Knowledge groups
Knowledge groups enable you to collect users into groups that have access to work with the same set of documents. A knowledge group might be the user for a department, or a group of document authors, or a special group of users within your organization such as subject matter experts. All knowledge groups have a unique name, an assigned manager, and a group of operators.
You associate a knowledge group with at least one document category or subcategory to give the members of a knowledge group access to documents in the category or subcategory and all subcategories below it. Access privileges can range from search and view to publishing privileges depending upon what knowledge profile(s) you assign to the category. You assign a knowledge group access to a document category by associating a knowledge profile and its associated knowledge group with a document category.
You should assign a new user to the appropriate knowledge groups when you create an operator record for the user. You can use the Find Related Information icon on the Login Profiles tab of the Operator record form under Knowledge Groups to display a list of defined knowledge groups.
Related topics
Managing document categories
Knowledge Management profiles
Related topics
Add a knowledge group
Add a knowledge group to a document view
Add a user to a knowledge group
Assign a knowledge group access to a document category
Add permissions for a document category or subcategory
