Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Knowledge groups
- Default Knowledge View Group
- Access knowledge group information
- Add a user to a knowledge group
- Add a knowledge group
- Assign a knowledge group access to a document category
- Determine which knowledge groups can contribute documents to a category
- Assign rights for publishing a document for a document category
Add a knowledge group
User role: System Administrator, KM Admin
Knowledge groups enable you to collect users into groups that have access to work with the same set of documents. A knowledge group might be the user for a department, a group of document authors, or a special group of users within your organization, such as subject matter experts.
To create a new knowledge group, follow these steps:
- Click Knowledge Management > Administration > Knowledge Groups.
- Type the name of the new knowledge group in Knowledge Group.
- Type the name of the manager of the knowledge group in Manager Name.
- Type the names of the members of the knowledge group in the Operators area.
- Click Add.
To copy and rename an existing knowledge group, follow these steps:
- Click Knowledge Management > Administration > Knowledge Groups
- Click Search.
- Select a knowledge group from the list.
- Click Copy/Rename.
- Type a new name for the knowledge group in Knowledge Group.
- Select Copy or Rename.
- Click Finish.
- Type a new name of the manager of the knowledge group or keep the current manager.
- Type the names of the members of the knowledge group or keep the current members in the Operators area.
- Click Save and the OK.
Related topics
Related topics
