Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Repeat criteria limitations
Many fields within Configuration Management that contain numeric values are character fields. This enables you to store unit values with the numeric data. A typical value can be 1,024 MB or 2,000 lbs. Scheduled maintenance can perform comparative operations on these fields by removing non-numeric characters and treating the result as a number. Thus 1,024 MB becomes 1024 when Service Manager compares it to a threshold value.
Scheduled Maintenance does not consider the source of a change when it monitors the requested field on a device. Scheduled Maintenance reacts to any change from an interactive user, a background task, or a remote agent.
It is possible to have multiple demand maintenance tasks linked to the same device. If a single update can trigger more than one demand task, then each task runs independently. You can potentially create two or more maintenance tasks as a result of a single change to a device.
Scheduled Maintenance reacts to changes in the device record, not changes in the maintenance task. If you create or modify a maintenance task that depends on the current state of a monitored record, the task does not run until there is a change to the monitored device.
Related topics
Scheduled Maintenance
Running a Scheduled Maintenance task
Defining the effect and details of a Scheduled Maintenance task
Regular scheduling
Repeat criteria
Task execution results
What is a scheduled task?
Cost Estimate tool
