Task execution results

There are four potential results when you view the execution history of a task.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Error code	Meaning
Success	Executed Successfully. Scheduled Maintenance generated an incident record, change request, or Request Fulfillment request. No errors occurred. This is the result you want to see.
Reject	The incident record or change request was rejected by Format Control. Scheduled Maintenance populates fields in a record as a user would. If a field is required when a user creates an Incident record, change request, or Request Fulfillment request, it is also required when Scheduled Maintenance creates the same incident record, change request, or Request Fulfillment request. If the required information is not available by default, you can use expressions to populate it.
Error	Encountered an Error while executing task expressions. Although you completed the Expressions field on the Details tab of the task, one or more of the expressions did not execute properly. Identify and fix the error.
Error	Encountered an unknown error. An unhandled error occurred inside the Service Manager code, not Scheduled Maintenance Code. This is a very rare event.

Error code

Meaning

Success

Executed Successfully. Scheduled Maintenance generated an incident record, change request, or Request Fulfillment request. No errors occurred. This is the result you want to see.

Reject

The incident record or change request was rejected by Format Control. Scheduled Maintenance populates fields in a record as a user would. If a field is required when a user creates an Incident record, change request, or Request Fulfillment request, it is also required when Scheduled Maintenance creates the same incident record, change request, or Request Fulfillment request. If the required information is not available by default, you can use expressions to populate it.

Error

Encountered an Error while executing task expressions. Although you completed the Expressions field on the Details tab of the task, one or more of the expressions did not execute properly. Identify and fix the error.

Error

Encountered an unknown error. An unhandled error occurred inside the Service Manager code, not Scheduled Maintenance Code. This is a very rare event.

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