Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Recipient mapping
The following mapping types are available when you create a new recipient in Service Manager Survey framework.
| Predefined mapping type | Description | Example Syntax |
|---|---|---|
| Value | A constant value. This value must be a valid email address, contact name, or operator name. Multiple values can be entered and must be separated by a semi-colon (;). |
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| Variable | Any variable that is available when the survey runs. If the recipient type is set to Person, this value must be a valid email address, contact name, or operator name. If the recipient type is set to Group, this variable must contain a valid group name. |
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| Field | A valid field name in the selected Service manager module. If the recipient type is set to Person, this value must be a valid email address, contact name, or operator name. If the recipient type is set to Group, this variable must contain a valid group name. |
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| RAD expression |
Any valid RAD expression that returns an email address, a contact name, an operator name, or an array of values. Multiple values can be entered and must be separated by a semi-colon (;). |
jscall(<lib.function>, contact.name in $L.file) |
Related topics
