How to create an offering based on Service Portal user activity

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

You can create offerings based on questions that Service Portal users have asked, requests they have submitted, or searches they have performed.

Note To create offerings, you must have permissions to create offerings and to view service definitions.

From the main menu, select Build > Knowledge > Hot Topic Analytics.

Filter the records by questions asked, requests submitted, or by user searches, or enter keywords in the search bar. For example, type mobile or Windows 8.

In the right panel, select one or multiple records on which to base the new offering.

To select all of the records listed, click the check box above the list.

At the top of the list, click