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Data domains and entitlement rules

Data domain assignments are not the same as entitlement rules. Entitlement rules restrict offerings, knowledge articles, service definitions, service catalog categories, and custom themes in the Service Portal to limited audiences in specified locations, and belonging to specified user groups. Entitlement rules apply only to these record types (including articles and offerings) in the Service Portal and fields related to the Service Portal, such as the Catalog offering field in Request records. Data domain assignments, on the other hand, restrict access to specific records in a user's view in Service Management.

Note that data domain segmentation has no effect on the offerings that an agent is permitted to view. Offerings are visible according to their ownership.

Agents can view all active offerings, but can only request offerings for users who are entitled to them.

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