Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Mapping records created from a change record
The following tables list those fields and associations whose contents are, by default, copied to a record created from a change record.
Change record to new change model
| Change record field |
|---|
| Remediation plan |
| Build and test required |
| Category |
| Change type |
| Description |
| Emergency |
| Impact |
| Implementation plan |
| Owning group |
| Owner |
| Reason for change |
| Risk |
| Service |
Change record to new change template
| Change record field |
|---|
| Remediation plan |
| Build and test required |
| Category |
| Change type |
| Description |
| Emergency |
| Impact |
| Implementation plan |
| Owning group |
| Owner |
| Reason for change |
| Risk |
| Service |
Change record to new change record
| Change record field |
|---|
| Category |
| Data domains |
| Device affected by change |
| Impact |
| Owning group |
| Service |
| System element affected by change |
| Urgency |
Change record cloned to new change record
| Change record field or section |
|---|
| Description |
| Change model |
| Category |
| Reason for change |
| Justification |
| Scheduled duration |
| Scheduled DT duration |
| Service |
| Involved CIs (section) |
| Urgency |
| Plan and execute (section) |
| Approvals (section) |
Change record to new incident record
| Change record field | Incident record field |
|---|---|
| Category | Category |
| Data domains | Data domains |
| Device affected by change | Device affected by incident |
| System element affected by change | System element affected by incident |
| Service | Service |
Change record to new knowledge article record
| Change record field | Article record field |
|---|---|
| Title | Title |
| Description | Article Content |
| Actual service.Containment | Service |
Change record to new news article record
| Change record field | Article record field |
|---|---|
| Title | Title |
| Description | Article Content |
| Actual service.Containment | Service |
| Scheduled DT start | Event from |
| Scheduled DT end | Event until |
Change record to new release record
| Change record field | Release record field |
|---|---|
| Title | Title |
| Description | Description |
| Data domains | Data domains |
| Service | Service |
Related topics
