Service Portal shopping cart

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management provides a shopping cart system for users in the Service Portal to collect and submit requests for multiple goods and services. As each item is added to or removed from the cart, the total number of items is updated and displayed beside the cart image. The user can click the cart image to edit, duplicate, or remove items, and to submit them.

Cart and child requests

The shopping cart uses cart and child requests as follows:

Cart requests

Created each time the user submits a cart.
Contain the individual requests in each cart as child requests.
Use a workflow that must be completed before the child requests advance from the log phase.

For more information, see Shopping cart workflow.

Child requests

Are displayed in the Related records tab of the parent cart request.
Are not treated as active until their parent cart request completes its workflow.

View cart requests in Service Request Management

You can filter the list view in Service Request Management so as to display cart requests.

From the main menu, select Run > Service Request > Requests. Service Management displays the list of requests.

Click the Add filter Image of add filter icon button.

From the Select field list, select Request type.

Select Cart request.

Click OK.