How to create and edit an Access Control List (ACL)

Create an ACL

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

From the main menu, click ACCESS CONTROL.

Select one or multiple users from the user list on the left. Only the users in the shared service admin and shared service agent roles are displayed.

Click ADD ACL FOR SELECTED USERS.

In the Add ACL dialog box, select a customer from the drop-down list.

Select the check box before the customer, account, or tenant that you want the user to be able to access.

If you select an account, the user can also access the customer that the account belongs to. If you select a tenant, the user can also access the account and customer that the tenant belongs to.

Click Save.

Edit an ACL

From the main menu, select ACCESS CONTROL.

Select a user from the user list on the left.

Hover over the customer of an ACL entry. The EDIT button is displayed.

Click EDIT.

In the Edit ACL dialog box, modify the ACL as needed.

Click Save.

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