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- Managing approvals in Change Management
- What is an approval?
- What are approvers?
- What is approval status?
- What is an approval sequence?
- What is an approval sequence?
- Approval options in Change Management
- Approval delegation
- Approvals and security profiles in Change Management
- Approval options in Change Management
- Approval phase for KM Ddocument category
Approval options in Change Management
Change Management enables you to approve, deny, or retract changes or tasks.
Approval option | Description |
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Approve | The approver accepts the need for the change or task, and approves commitment of the resources required to fulfill the request. When all approvals are complete, work begins. When you choose this option, the record shifts to browse mode, and the retract option is available. If you are not a member of a group with approval rights to this change request, Change Management generates an error message. |
Deny | The approver is unwilling to commit the required resources, or does not consider the change or task to be essential. No further approvals are possible until the denial is retracted. An administrative procedure should be set up to handle a denial. If you select deny, a dialog box opens with a prompt to specify the reason for your action. Type an explanation and click OK. |
Retract | The approver accepts the need for the change, but is unwilling to commit the resources or perhaps there are technical incidents at the present time. Retract removes a previous approval or denial and resets the change request to pending approved status, which requires a new approval cycle. If you select retract, a dialog box opens with a prompt to specify the reason for your action. Type an explanation and click OK. |
Note Change Management controls override authority in an operator Change Management security profile record. Rights for the override option are normally available only to operators with SYSADMIN or ChMAdmin capability.
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